FAQ
FREQUENTLY ASKED QUESTIONS
1. What types of moves do you handle?
Local, long distance, storage in transit, labor only, packing, and white glove delivery.
2. Are you licensed and insured?
Yes, we are fully licensed with the NCUC and insured.
3. What happens if my belongings are damaged?
In the event of damage, our claims department would work with you to come up with the best solution.
4. Is a deposit required?
No, we currently do not require a deposit to book your move.
5. Do you charge a flat or hourly rate?
The type of estimate is based on the distance associated with your move.
6. How much should I tip my movers?
Gratuity is completely up to you. It should be based on move size and the level of satisfaction of your move.
7. Can I arrange a move without me being there?
We require at least someone, 18 years or older, to be present throughout the entirety of the move to sign the paperwork and present payment.
8. What does Port City Movers not move?
Liquids, chemicals, flammables, animals, people, plants or other hazardous materials.
9. What happens if I need to reschedule?
We will work with you to coordinate a new date as long as it is available. We do require at least a 48 hour notice for rescheduling.
CONTACT PORT CITY MOVERS
